Nomadic Cooling Warranty Policy
Nomadic Cooling is dedicated to delivering top-quality products coupled with outstanding customer service. We provide an industry-leading warranty for our products to ensure your satisfaction and peace of mind. Technical support is available for the lifetime of any X Series AC unit. Please review the following warranty policy.
1. Warranty Period
All X Series AC units are covered by a one year warranty period which begins on date of purchase. An optional one- or two-year extended warranty is available if purchased prior to initial warranty period expiration. X3 AC units purchased prior to December 1, 2023 are covered by an initial two-year warranty.
2. Warranty Coverage
During the warranty period, the Nomadic Cooling Co Warranty will cover all X Series AC units that experience any defects due to manufacturing or workmanship issues. The customer shall be responsible for all shipping costs to get the X Series AC unit to and from Nomadic Cooling for inspection, repair, replacement or upgrade.
3. Optional Extended Warranty (X2 and X3)
You may purchase a one-year or two-year extended warranty for any X Series AC unit which provides the same coverage as described above (#2).
4. Optional Refundable Core Charge
If you wish to have a replacement X Series AC unit shipped prior to Nomadic Cooling receiving the warrantied unit, a core charge of up to 50% of the Manufacturer’s Suggested Retail Price (MSRP) may apply. This core charge is intended to ensure the return of the warrantied unit to Nomadic Cooling. The core charge will be added to the purchase price of the replacement unit and is refunded upon Nomadic Cooling’s receipt and evaluation of the returned unit. If the warranty department determines that a defect was due to Nomadic Cooling’s fault, the core charge will be refunded in full.
5. Exclusions and Limitations
The following are not covered by the warranty:
- Damage caused by misuse, negligence, accidents, or unauthorized modifications.
- Damage resulting from improper installation, maintenance, or storage.
- Damage caused by natural disasters, fire, water, or any other external factors beyond our control.
- Normal wear and tear, cosmetic damages, or minor imperfections that do not affect the functionality of the product.
- Warranty, including an optional extended warranty, is non-transferable.
6. Labor Exclusion
Nomadic Cooling’s warranty policy does not cover any labor costs associated with the inspection, repair, or replacement of an X Series AC unit. Any additional expenses related to labor, including but not limited to installation, removal, or troubleshooting, shall be the sole responsibility of the customer.
7. Warranty Claims
To initiate a warranty claim, please e-mail or call us. Our representatives will guide you through the necessary steps and provide instructions on how to proceed with the warranty claim.
Please note that this warranty policy is subject to the terms and conditions stated herein and may be subject to change without prior notice. Nomadic Cooling reserves the right to determine the validity of all warranty claims and to make the final decision regarding repairs, replacements, or refunds.
For warranty claims, additional information or any questions, please contact us at: Support@NomadicCooling.com or call us at (480) 576-2489.