Returns, Order Cancellations, & Missing Items
Nomadic Cooling will gladly accept returns within 30 days of receiving the order. Only items in their original condition with all packaging, accessories, instruction manuals, warranty cards, and UPC codes will be accepted. Any returns after 30 days are subject to approval. Please speak with a Nomadic Cooling employee regarding your return. This can be done through email or by calling Nomadic Cooling.
There is a 15% restocking fee for all orders. Customers are responsible for the return shipping of any product to Nomadic Cooling. Return shipping can be arranged for you by Nomadic Cooling or can be arranged on your own but must include a tracking number. If the product arrives back to Nomadic Cooling damage due to mishandling, poor packaging, or in otherwise unusable condition for resale then an additional fee may be assessed.
All AC units are to be sent back to Nomadic Cooling HQ:
16680 N 51st Ave Unit 4-5
Glendale, AZ 85306
Due to some products being shipped directly from the manufacturer, please check with a Nomadic Cooling employee where to send all other returns.
All returned products will be assessed for damage upon being received at Nomadic Cooling.
Refunds will not be processed until the product is received, inspected, and/or tested at Nomadic Cooling HQ. All refunds will be processed back to the original payment method and/or store credit in the form of a gift card.
If you wish to cancel your order for any reason, please let a Nomadic Cooling employee know as soon as possible. This can be done through email or by calling Nomadic Cooling.
If you are canceling before the order has been fulfilled and/or shipped then we will process a refund back to the original payment method. If you are wishing to cancel and the order has already been fulfilled then the cancellation will be processed as a return and is subject to a restocking fee. Please see the returns section for more information. If applicable, the customer is responsible for any “stop and return” fees.
Upon receiving your order from Nomadic Cooling please immediately open the package and inspect the contents to ensure all items from the order were included. If you suspect that an item is missing or the incorrect item was sent please notify a Nomadic Cooling employee ASAP so we can assess the order. If you fail to notify a Nomadic Cooling employee within 14 days of receiving your order that an item was missing or incorrect then the customer will be responsible for all new shipping costs for the missing or incorrect item(s).
To better prevent orders with missing items, duplicates, and for ease of tracking, Nomadic Cooling will only be shipping orders once all items in the order are ready for shipping. Nomadic Cooling will no longer be sending partial shipments. Exceptions may occur when specifically requested by the customer and/or item(s) in the order are on backorder. AC units will be shipped the same as usual; ie. when ready unless requested held by the customer.