some frequently asked questions

Check out our FAQ section for some of the most asked questions. Have a question that you can't find the answer to? Don't hesitate to email us, and we will gladly respond.

FAQs

Once payment has been received, your order will be added to our build queue. Each Nomadic Cooling air conditioning unit is hand assembled by our highly skilled staff in Glendale, Arizona. We are experiencing a high volume of orders, shipments may be delayed. All orders are processed within 7-20 business days depending on when the order is received. Orders are not shipped or delivered on weekends or holidays. If your unit need to be built/shipped in a rush please contact Nomadic Cooling we always work to fulfill your timeline. Please allow additional days in transit for delivery.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses:

Nomadic Cooling does not ship to P.O. boxes for Air Conditioners. Depending on your products we may be able to accommodate shipping smaller electrical components to P.O. Boxes, but we suggest using a residential or company address if possible.

Shipment confirmation & Order tracking:

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

Nomadic Cooling is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages

Nomadic Cooling insures all air conditioning units during the delivery process. If you notice any damaged to the unit or the packaging and/or in questionable condition upon arrival DO NOT ACCEPT the unit and contact Nomadic Cooling immediately.

R134A automotive refrigerant is used in all Nomadic Cooling Air Conditioners. This makes it easy to repair, fill, or remove refrigerant anywhere in the world! Any traditional automotive air conditioner repair facility has the ability to fix, repair, and refill wherever you may be.

Sales tax is charged on every purchase. If you have a business or are tax-exempt for any other reason, don't hesitate to get in touch with Nomadic Cooling before purchasing or purchasing through our website. Once your documentation has been received at sales@nomadiccooling.com, you will quickly be refunded the corresponding amount.

As the outside air temperature increases, so do the demand for energy from the air conditioning unit. Nomadic Cooling tests our air conditioning units above 100F to determine maximum power consumption. 

Power consumption will be stated as follows: 12V @ 5/75 Amps

Example: This unit will consume up to 75 Amps when the outside temperature is over 100F. However, when the external temperature decreases, so will the demand for energy.

PLEASE REMEMBER: When designing your battery bank size energy consumption will fluctuate based on ambient temperature.

Our products are used in Jeep Wranglers, Land Cruisers, Range Rovers, Ford Transit, Dodge ProMaster, Chevrolet Express, Mercedes Sprinters vans, cut-away chassis, Class A RV, Class B RV, class C RVs, even boats! We also have an air conditioning unit for semi-trucks. If you can drive it, we can cool it👍

Yes, it is advised to run your system a minimum of twice monthly, even during the winter months!

If you already have a 14x14 rooftop opening, please install the air conditioner in the corresponding space. If you are adding a new unit, feel free to place it in the desired location. We recommend placement above the bed!

This is our favorite new device. We do not sell it, but we highly recommend it! Check it out and determine if it is suitable for your vehicle: Buck-Boost DC-DC Converter 25A / 50A / 100A

DC-DC Converter for charging a 12/24V service battery in vehicles with an intelligent dynamo. The 50A Buck-Boost DC-DC Converter is a DC-DC converter for charging a 12/24V service battery in vehicles with an intelligent dynamo. Since when the engine is running, these dynamos (powered by the onboard electronics of Euro 5 and 6 engines) do not always emit the correct charging current; a DC-DC converter is essential for charging the service battery properly.

 

https://www.victronenergy.com/dc-dc-converters/buck-boost-dc-dc-converter-25a-50a

Using the correct wire for your new air conditioner is essential! Use the chart (linked below) to determine the proper wire size for your application. 

Always use stranded insulated copper wire rather than solid strand wire for positive and negative connections.

*If installing in a traditional recreational vehicle, you cannot connect to existing household wires.

*When in doubt, use the next largest wire size. 

*Typically, 2AWG is standard or 2x 4AWG if space is limited. https://static.wixstatic.com/media/a47c7d_47507b2165e741858f1d7b915a1b3c84~mv2.png

The ability of an air conditioner to cool a vehicle or maintain a desired temperature depends on the vehicle's heat gain: Physical size of the vehicle window, area quality, amount of insulation exposure to sunlight, number of people inside the car, and outside temperature.

Generally, discharge air will be 15-20 degrees F or 8-12 degrees C more excellent than the air entering the unit.

For example, suppose the air entering the air conditioner is 80 degrees F or 27 degrees C (return air). In that case, the supply air (discharge air) into the vehicle will be 60-65 degrees F. or 15-19 degrees C. As long as this temperature difference is 15-20 degrees F, or 8-12 degrees C is being maintained, the unit is operating properly.

Again, give careful consideration to the vehicle heat gain variables. During extreme outdoor temperatures, the heat gain of the vehicle may be reduced by: parking the car in a shaded area, keeping windows and doors closed, using window shades (blinds and/or curtains), and avoiding the use of heat-producing appliances.

For a more permanent solution to high heat gain situations, additional vehicle insulation, window awnings, and/or window glass tinting should be considered.

A 14-1/4′′ x 14-1/4′′ (±1/2′′) square opening is required for installing this unit.

Roof construction with rafters/joists supports frames on a minimum of 16-inch centers. Minimum of 2 inches and a maximum of 5 1/2 inches distance between roof to the RV ceiling.

When determining your cooling requirements, the following should be considered: Size of RV, window area (increases heat gain), amount of insulation in walls & roof, the geographical location where the RV will be used, and personal comfort level required. The unit should be mounted slightly forward of center (front to back) for one unit installation and centered from side to side. For two-unit installations, install one unit 1/3 and one unit 2/3’s from the front of RV and centered from side to side.

Frost on a small portion of the cooling coil is not unusual. Under certain conditions, ice may form on the evaporator coil.

This is indicated by very cold output at very low airspeed, and the icing can be seen through the air inlet hole with the filter removed.

 If this should occur, make sure air vents are open and not obstructed. AC units tend to frost when the outside temperature is relatively low. This may be prevented by adjusting the thermostat to a warmer setting.

Should frosting continue, operate the unit on FAN ONLY setting until the cooling coil is free of frost; then resume regular operation.

You may decide to have a reputable builder/outfitter install your new Nomadic Cooling air conditioner. If you do, installation of the unit and the electronics that accompany the unit will cost around $1,000

*Cost guidelines only pertain to the ac unit, not the complete electrical system. 

If you are looking for a builder/outfitter in your area, please call us, and we can point you in the right direction!

Returns are welcome. 

 Customers are responsible for the return shipping of any product to Nomadic Cooling.

 A $250 restocking fee will be assessed for any purchase over $1000. 

 If any product arrives damaged due to shipping and/or customer-related activities, the cost of the damage will be reduced from the original sale price.

 Refunds will not be processed until the unit is received and tested at Nomadic Cooling HQ

At any time, the Customer may ship any Nomadic Cooling air conditioner to Nomadic Cooling for inspection/repair at the customers' expense.

 If repair/service is needed, the customer will cover the cost if the unit is out of warranty.