FAQs

Once payment has been received, your order will be added to our build queue. Each Nomadic Cooling air conditioning unit is hand-assembled by our highly skilled staff in Glendale, Arizona. We are experiencing a high volume of orders, shipments may be delayed. All orders are processed within 7-20 business days depending on when the order is received and paid for. Orders are not shipped or delivered on weekends or holidays. Currently, we are shipping on Tuesdays and Thursdays primarily. If your unit needs to be built/shipped in a rush please contact Nomadic Cooling we always work to fulfill your timeline. Please allow additional days in transit for delivery.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses:

Nomadic Cooling does not ship to P.O. boxes for Air Conditioners. Depending on your products we may be able to accommodate shipping smaller electrical components to P.O. Boxes, but we suggest using a residential or company address if possible.

Shipment confirmation & Order tracking:

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

Nomadic Cooling is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages

Nomadic Cooling insures all air conditioning units during the delivery process. If you notice any damage to the unit or the packaging and/or in questionable condition upon arrival DO NOT ACCEPT the unit and contact Nomadic Cooling immediately.If the package is accepted with damage to the packaging and/or unit Nomadic Cooling cannot guarantee a replacement unit can be sent.

Sales tax is charged on every purchase where applicable. If you have a business or are tax-exempt for any other reason, don't hesitate to get in touch with Nomadic Cooling before purchasing through our website. Once your documentation has been received at sales@nomadiccooling.com, an invoice will be sent reflecting the tax exemption.

Returns

Nomadic Cooling will gladly accept returns within 30 days of receiving the order. Any returns after 30 days are subject to approval. Please speak with a Nomadic Cooling employee regarding your return. This can be done through email or by calling Nomadic Cooling.

Customers are responsible for the return shipping of any product to Nomadic Cooling, this will be deducted from your refund. In addition, for AC Units and any orders over $1,000, a $250 restocking fee will be assessed. 

 

All AC units are to be sent back to Nomadic Cooling HQ:

16680 N 51st Ave Unit 4-5

Glendale, AZ 85306

Due to some products being shipped directly from the manufacturer, please check with a Nomadic Cooling Employee where to send all other returns.

All returned products will be assessed for damage upon being received at Nomadic Cooling. If it is found that a product arrives damaged due to shipping and/or customer-related activities the cost of the damage will be reduced from the original sale price.

Refunds will not be processed until the product is received, inspected, and/or tested at Nomadic Cooling HQ. All refunds will be processed back to the original payment method and/or store credit in the form of a gift card.


Order Cancellations

If you wish to cancel your order for any reason, please let a Nomadic Cooling employee know as soon as possible. This can be done through email or by calling Nomadic Cooling.

If you are canceling before the order has been fulfilled and/or shipped then we will process a refund back to the original payment method. If you are wishing to cancel and the order has already been fulfilled then the cancellation will be processed as a return and is subject to a restocking fee. Please see the returns section for more information.  If applicable, the customer is responsible for any “stop and return” fees.

Missing Items

Upon receiving your order from Nomadic Cooling please immediately open the package and inspect the contents to ensure all items from the order were included. If you suspect that an item is missing or the incorrect item was sent please notify a Nomadic Cooling employee ASAP so we can assess the order. If you fail to notify a Nomadic Cooling employee within 14 days of receiving your order that an item was missing or incorrect then the customer will be responsible for all new shipping costs for the missing or incorrect item(s).

To better prevent orders with missing items, duplicates, and for ease of tracking, Nomadic Cooling will only be shipping orders once all items in the order are ready for shipping. Nomadic Cooling will no longer be sending partial shipments. Exceptions may occur when specifically requested by the customer and/or item(s) in the order are on backorder. AC units will be shipped the same as usual; ie. when ready unless requested held by the customer.

At any time, the Customer may ship any Nomadic Cooling air conditioner to Nomadic Cooling for inspection/repair at the customers' expense.

If repair/service is needed, the customer will cover the cost of shipping if the unit is out of warranty.

Please contact a Nomadic Cooling employee prior to shipping.

You may decide to have a reputable builder/outfitter install your new Nomadic Cooling air conditioner. If you do, installation of the unit and the electronics that accompany the unit will cost around $1,000

*Cost guidelines only pertain to the ac unit, not the complete electrical system. 

If you are looking for a builder/outfitter in your area, please call us, and we can point you in the right direction!

*At this time Nomadic Cooling does not do installs.

A 14-1/4′′ x 14-1/4′′ (±1/2′′) square opening is required for installing this unit.

Roof construction with rafters/joists supports frames on a minimum of 16-inch centers. Minimum of 2 inches and a maximum of 5 1/2 inches distance between roof to the RV ceiling.

When determining your cooling requirements, the following should be considered: Size of RV, window area (increases heat gain), amount of insulation in walls & roof, the geographical location where the RV will be used, and personal comfort level required. The unit should be mounted slightly forward of center (front to back) for one unit installation and centered from side to side. For two-unit installations, install one unit 1/3 and one unit 2/3’s from the front of RV and centered from side to side.

The ability of an air conditioner to cool a vehicle or maintain a desired temperature depends on the vehicle's heat gain: Physical size of the vehicle window, area quality, amount of insulation, exposure to sunlight, number of people inside the car, and outside temperature.

Generally, discharge air will be 15-20 degrees F or 8-12 degrees C more excellent than the air entering the unit.

For example, suppose the air entering the air conditioner is 80 degrees F or 27 degrees C (return air). In that case, the supply air (discharge air) into the vehicle will be 60-65 degrees F. or 15-19 degrees C. As long as this temperature difference is 15-20 degrees F, or 8-12 degrees C is being maintained, the unit is operating properly.

Again, give careful consideration to the vehicle heat gain variables. During extreme outdoor temperatures, the heat gain of the vehicle may be reduced by: parking the car in a shaded area, keeping windows and doors closed, using window shades (blinds and/or curtains), and avoiding the use of heat-producing appliances.

For a more permanent solution to high heat gain situations, additional vehicle insulation, window awnings, and/or window glass tinting should be considered.

We recommend checking out these links to help find the right AC for you:

Choosing your D/C Powered A/C l Dometic RTX 2000 l Nomadic Cooling

Using the correct wire for your new air conditioner is essential! Use the chart (linked below) to determine the proper wire size for your application. 

Always use stranded insulated copper wire rather than solid strand wire for positive and negative connections.

*If installing in a traditional recreational vehicle, you cannot connect to existing household wires.

*When in doubt, use the next largest wire size. 

*Typically, 2AWG is standard or 2x 4AWG if space is limited. 

See this photo for wire size guide

This is our favorite new device. We highly recommend it! Check it out and determine if it is suitable for your vehicle: Buck-Boost DC-DC Converter 25A / 50A / 100A

DC-DC Converter for charging a 12/24V service battery in vehicles with an intelligent dynamo. The 50A Buck-Boost DC-DC Converter is a DC-DC converter for charging a 12/24V service battery in vehicles with an intelligent dynamo. Since when the engine is running, these dynamos (powered by the onboard electronics of Euro 5 and 6 engines) do not always emit the correct charging current; a DC-DC converter is essential for charging the service battery properly.

R134A automotive refrigerant is used in all Nomadic Cooling Air Conditioners. This makes it easy to repair, fill, or remove refrigerant anywhere in the world! Any traditional automotive air conditioner repair facility has the ability to fix, repair, and refill wherever you may be.

Frost on a small portion of the cooling coil is not unusual. Under certain conditions, ice may form on the evaporator coil.

This is indicated by very cold output at very low airspeed, and the icing can be seen through the air inlet hole with the filter removed.

 If this should occur, make sure air vents are open and not obstructed. AC units tend to frost when the outside temperature is relatively low. This may be prevented by adjusting the thermostat to a warmer setting.

Should frosting continue, operate the unit on FAN ONLY setting until the cooling coil is free of frost; then resume regular operation.

As the outside air temperature increases, so do the demand for energy from the air conditioning unit. Nomadic Cooling tests our air conditioning units above 100F to determine maximum power consumption. 

Power consumption will be stated as follows: 12V @ 5/75 Amps

Example: This unit will consume up to 75 Amps when the outside temperature is over 100F. However, when the external temperature decreases, so will the demand for energy.

PLEASE REMEMBER: When designing your battery bank size energy consumption will fluctuate based on ambient temperature.

Yes, it is advised to run your system a minimum of twice monthly, even during the winter months!

Our products are used in Jeep Wranglers, Land Cruisers, Range Rovers, Ford Transit, Dodge ProMaster, Chevrolet Express, Mercedes Sprinters vans, cut-away chassis, Class A RV, Class B RV, class C RVs, even boats! We also have an air conditioning unit for semi-trucks. If you can drive it, we can cool it👍

If you already have a 14x14 rooftop opening, please install the air conditioner in the corresponding space. If you are adding a new unit, feel free to place it in the desired location. We recommend placement above the bed!